익스팬드케이 - 이커머스 매니저 E-commerce Operations Manager

회사 소개

We are looking for a detail-oriented and strategic E-commerce Operations Manager with 1~3 years of experience to lead and optimize the e-commerce presence of our global clients in the Korean market.
This role offers a unique opportunity to oversee the full lifecycle of e-commerce operations, from strategy and setup to campaign execution and performance reporting.
You’ll work across diverse industries and collaborate with our creative and operational teams to ensure seamless delivery and measurable success.
If you’re passionate about managing e-commerce platforms, enjoy problem-solving, and are excited to work in a dynamic global environment, this role is for you!
Reporting to Account Directors, you will take responsibility for delivering high standard execution, communication and results to each project.
You'll collect insights, collaborate with cross-functional teams, execute strategies, and communicate results and learnings internally and externally.
expand k is a dynamic digital marketing agency helping global clients achieve success in the Korean and APAC markets.
Since our founding in 2019, we’ve partnered with brands across industries like consumer electronics, fashion, gaming, education, and more from the US, UK, EU, LATAM to Asia.
Through expertise in performance marketing, content marketing, and brand management, we provide market-specific insights and deliver results-driven campaigns tailored to our clients’ goals.
We are proud to foster a supportive, growth-oriented environment where every team member is empowered to excel.

주요 업무

• Set up, manage, and grow clients’ e-commerce channels, including Naver Smart Store, Shopify, Coupang, and other platforms (e.g., SSG.com, Gmarket, 29cm).
• Regularly optimize product listings and store pages to enhance visibility, engagement, and sales performance.
• Implement pricing, promotional, and operational strategies tailored to each platform.
• Develop comprehensive annual, monthly, and weekly e-commerce operation plans to align with client objectives.
• Execute and oversee all e-commerce operations, ensuring projects are delivered on time, on budget, and with creative and operational excellence.
• Plan and produce product listing pages, managing updates, content, and compliance with platform requirements.
• Continuously develop and upscale e-commerce operations, introducing innovative ideas and processes to enhance profitability, efficiency, and scalability.
• Own the development and execution of multi-channel e-commerce strategies to drive the growth of clients’ businesses.
• Identify emerging trends and opportunities in e-commerce, implementing them to maintain a competitive edge for clients.
• Analyze e-commerce performance data using tools like Google Data Studio and Microsoft Excel, delivering actionable insights and recommendations.
• Prepare and present detailed reports, including KPIs, campaign performance, and profitability metrics.
• Collaborate with customer service teams to ensure high-quality support for product inquiries, delivery issues, returns, and complaints.
• Analyze customer feedback to identify opportunities for improving user satisfaction and loyalty.
• Manage and localize e-commerce marketing materials, including web content, social media (Instagram, Facebook, TikTok, Twitter), video (YouTube, Naver TV, Kakao TV), press releases, newsletters, and traditional advertising assets.
• Collaborate with creative teams to ensure materials align with brand guidelines and target audience preferences.
• Provide seamless communication (via email, conference calls, and in-person meetings) with global clients in English, fostering strong relationships and ensuring excellent service delivery.
• Act as a primary point of contact for clients, addressing inquiries, aligning on project objectives, and managing expectations.
• 글로벌 클라이언트의 한국 이커머스 전략 수립, 기획, 운영 및 리포팅
• 네이버 스마트스토어 & 쿠팡 이커머스 외 이커머스 채널 셋업, 운영 및 최적화
• 글로벌 클라이언트의 한국 이커머스 고객 지원에 대한 기획, 실무 운영 및 리포팅
• 클라이언트 및 주요 stakeholder 커뮤니케이션
• 고객사 한국 이커머스 프로젝트 계획 수립: 연간/월간/주간 세일즈 플래닝, 세일즈 채널 조사 및 선정, 소매가 조사 및 설정, 디스트리뷰션 관련 세부 사항 제시 및 조정 등
• 고객사 한국 이커머스 프로젝트 운영: 브랜드 웹사이트 및 온라인 판매 채널 (네이버 스마트 스토어, 쇼피파이, 쿠팡 스토어, 29cm, ssg닷컴, 마켓컬리, 지마켓, 11번가 등) 등록 및 운영
• 브랜드 페이지 및 상품 페이지 기획 및 작성 (콘텐츠 매니저 및 디자이너와 협업 예정)
• 이커머스 채널 판매 운영 (정상 판매 캠페인, 프로모션 캠페인 등)
• 프로모션 기획 및 운영 / 세일즈 모니터링 및 최적화
• 결제 대행사 및 판매 채널 정산 관리
• 고객사 별 판매 현황 및 캠페인 운영 주간/월간/연간 (요구 사항에 따른) 리포팅
• 이커머스 채널 고객 지원, 고객 문의 답변 및 관리 (웹사이트 문의, 이메일 문의, 전화 문의, 네이버 스마트 스토어 문의, 쿠팡 문의 및 카카오톡 문의)
• 브랜드 별 고객 지원 전략 수립 및 운영
• 브랜드 별 고객 지원 현황 모니터링 및 최적화
• 해외 고객사 담당자 및 관련 팀과 직접 커뮤니케이션 (이메일, 화상회의 등)
• 국내 관계사 (수입통관사, 물류대행사, 제품 인증 대행사, 판매 채널
• 네이버 스마트 스토어, 쿠팡 셀러 등) 커뮤니케이션
• 물류대행사 배송 퀄리티 관리
• 브랜드 마케팅 관련 기획 및 요청
• 브랜드 커뮤니케이션 전략 수립 및 관리 (카카오톡 플러스 친구, 네이버 톡톡, CS 플로우 등)

자격요건

• Native-level Korean and business-level English proficiency.
• Strong understanding of Korean e-commerce platforms, such as Naver Smart Store and Coupang.
• Bachelor’s degree or equivalent practical experience.
• 1~3년의 이커머스 또는 디지털 마케팅 캠페인 수행 경험 (agency side, brand side or personal project)
• 글로벌 비즈니스 커뮤니케이션 경험 (한국어 - native 또는 영어 - native / professional)

우대사항

• Proven experience in e-commerce operations and customer service management.
• Familiarity with digital marketing tools and concepts (e.g., Google Analytics, Google Ads, Naver Ads, SEO, social media, etc.).
• Experience in managing multiple workstreams in a fast-paced environment.
• Strong communication, organizational, and data analysis skills.
• Experience working in a global business environment.
• Proactive and results-oriented mindset with the ability to influence and collaborate across teams.

복지 및 혜택

• Hybrid Work Model: Work-From-Anywhere for 50% working days after 3-months probation.
• Flexible Hours: Choose your core working hours.
• Pet-Friendly Office: Bring your furry friends to work!
• Professional Growth: Support for job-related learning and development.
• Time Off: Flexible leave policy, paid birthday leave, and long-service refresh leave.
• Competitive Salary: Rewarding compensation for your contributions.
• Snacks & More: Enjoy delicious snacks and drinks.
• Collaborative Culture: Join a team that values growth, creativity, and camaraderie
• 성장지향적 팀 문화 및 편안한 근무 환경
• 50% 재택근무 (3개월 수습 기간 이후)
• 코어타임 선택 근무 (자율 출퇴근)
• 반려동물 동반 출근 가능
• 업무 관련 자기계발 지원
• 자유로운 연차 사용
• 장기 근속 리프레시 휴가 (3년/5년/7년)
• 생일 유급 반차
• 경쟁력 있는 급여
• 맛있는 간식과 음료
• 그리고 무엇보다 멋진 팀!

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