회사명	마이크로소프트(Microsoft)
포지션	Area Business Partner
근무지	서울특별시 종로구 종로1길 50 (더케이트윈타워 A동 11-16층)
고용형태	정규직
경력	5년 이상

회사 소개

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. The Area Business Partner (ABP) drives a security-first, customer-obsessed support experience by strengthening field readiness, leading critical customer engagements, and partnering across Customer Service & Support (CSS), the Customer Success Unit (CSU) and Engineering to protect and grow revenue. This role owns execution of key programs, including Renewal Assist, translates support strategy into Area/OU operating plans, and improves customer health and resiliency for our customers.

주요 업무

Own field engagement and readiness: Educate CSU and field teams on how to proactively and reactively engage CSS, including escalation paths; educate field teams on strategic initiatives, AI adoption and relevant business results; run an always-on training cadence; publish and maintain Area plans to address top support concerns and improve readiness over time.
Lead Renewal Assist program execution: Ensure timely triage and renewal-win planning, engage the right resources, partner with account teams through renewal dates and assist in deal shaping, ensuring that customers have the right offerings to ensure their success.
Lead customer engagements and escalation management: Lead confidence calls and executive-level engagements; coordinate CSS, engineering and CE&S resources to ensure escalated issues are resolved; act as the voice of the field on support offering effectiveness and contract right-sizing.
Improve customer health and resiliency: Partner with CSU leadership to build and execute plans that improve customer health signals, including reactivity, major incident response plans, proactivity and resiliency; drive measurable improvements and share best practices.
Get Healthy Plans: Own and orchestrate segment/customer/partner plans, partnering with CSS stakeholders to ensure correct actions are identified and implemented; know the systemic issues within the Area and plan appropriate repair items in line with CSS ongoing or planned initiatives.

자격요건

Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience
7+ years of experience in customer success and/or customer support, business operations, change management and project management
Executive maturity, organizational agility and strong impact and influence competencies, with experience working on global teams
Ability to work effectively across groups (business and functions) in a fast-paced work environment, influencing without authority and driving work through others

우대사항

Master's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience
Experience working with Microsoft Partners, specifically in support, offerings or other strategic roles

복지 및 혜택

Work site: 3 days / week in-office (hybrid)
Travel: Less than 25%
Equal opportunity employer with inclusive culture
Accommodation support available for disabilities or religious needs during application process

지원 방법

원티드에서 지원하기

마이크로소프트(Microsoft) - Area Business Partner