구글(Google) - Customer Engineering Manager, Digital Native Business, Google Cloud (English, Korean)

회사 소개

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts. This team works alongside customers to provide trusted technical and solution advice, accelerating workload migration and removing technical blockers.

주요 업무

• Lead a team of CE, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization.
• Foster customer partnership and provide thought leadership related to cloud, cross-pillar solutions, and expansion opportunities to drive technical wins.
• Partner with Sales to define technical go-to-market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones.
• Determine alignment, coverage, and staffing needs through planning stages.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy.
• Work cross-functionally across Google, partners, and your team to resolve technical roadblocks.

자격요건

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Leadership experience (e.g., people management, team lead, mentorship, coaching).
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience with technical conversations, demos, prototyping, or workshops with customers.
• Ability to communicate in English and Korean fluently as this is a customer-facing role that requires interactions in English and Korean with local stakeholders.

우대사항

• Experience with software lifecycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
• Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
• Experience managing a team through pre-sales processes and career development (e.g., account mapping, quota setting, performance management, managing sensitive information).
• Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering compelling messages by audience, asking questions, leading conversations that drive accelerated value realization and business opportunity).
• Experience in delivery and consumption plans for cross-pillar cloud solutions.

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