로레알(L'Oreal) - LD - Aesop - Retail Business Manager
로레알(L'Oreal)·서울특별시 강남구 영동대로 517 (삼성동, 아셈타워 31층)·정규직·경력 5년 이상
🔥합격보상지원자 현금 50만원
회사명
로레알(L'Oreal)
포지션
LD - Aesop - Retail Business Manager
근무지
서울특별시 강남구 영동대로 517 (삼성동, 아셈타워 31층)
고용형태
정규직
경력
5년 이상
회사 소개
At Aesop, we believe in cultivating exceptional experiences, and as our Retail Business Manager, you will be a strategic and operational leader, pivotal in bringing this vision to life across a portfolio of stores. You will inspire teams, drive commercial success, and champion our unique brand culture and unparalleled customer experience. If you are an entrepreneurial, customer-focused leader, deeply passionate about Aesop's values, and driven to excel in a dynamic retail environment, we invite you to join us!
주요 업무
Develop and execute strategic annual and quarterly plans to achieve ambitious portfolio goals
Maintain oversight of commercial performance through robust analysis of KPIs and wider commercial data sourced from Aletheia and StoreForce; identifying opportunities and drive growth
Lead and motivate teams to understand performance drivers and deliver outstanding results
Collaborate with RBM peers to deliver commercial success for their market and zone by sharing successes and best practice
Partner with Trainer to grow team capability in line with portfolio and business goals
Partner with Store Managers and Talent Acquisition to recruit, onboard, and develop Aesop retail talent; approve hiring decisions for all RCs
Coach, mentor, and provide feedback to Store Managers and Consultants, fostering their growth and enhancing retail performance
Build dynamic talent development, retention & succession plans adhering to Aesop's performance review cycle and talent review process
Champion the consistent delivery of the Aesop customer experience, inspiring teams to uphold non-negotiables
Ensure excellence in clienteling and CRM tools to recruit new customers and foster loyalty
Analyze customer feedback and NPS scores to continuously enhance the in-store experience
Partner with Marketing and Visual Merchandising to optimize product mix and ensure coherent and impactful campaigns
Conduct regular and purposeful store visits that motivate, build capability, reinforce key messages and uncover commercial opportunities (80% of working week in stores)
Act as a vital link between head office and retail, ensuring effective communication and strategic support
자격요건
10+ total years of experience with at least 3~5 years of Retail Manager experience
Proven experience successfully leading a team of managers in a customer and sales-focused retail or hospitality environment
Strong commercial acumen with the ability to own and manage a P&L for a store network
Exceptional communication skills, both written and verbal, with a passion for engaging customers and inspiring teams
Experience in multi-site management and solving problems within established business frameworks
Experience in a dynamic and fast-changing environment
Good negotiation skills with Department store buyers
