With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
주요 업무
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and customer health using partnerships with other account team leaders
Listen to conversations with customers and align objectives with the current Microsoft portfolio of work in the customer account
Align with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work
Support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes
Initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account
Adopt the organizational and customer success strategy and ensure alignment of Microsoft technology and services with customer goals and objectives
Serve as the Consumption and Usage Manager, responsible for meeting consumption milestones, tracking adoption and usage of Microsoft products and services
Work with customers to identify areas where adoption could be improved and take action to drive usage
Monitor retention and churn in customer portfolio to identify potential opportunities where retention may become an issue
자격요건
Bachelor's Degree OR Master's Degree in Business, Computer Science or related field AND multiple years of customer success, solution delivery, project/program management, customer-facing consulting, or portfolio management experience
Experience working as a customer success manager or similar role
A proactive individual with a strong 'can-do' attitude and an innovative, out-of-the-box approach to problem-solving and making impact with customers
Experience in Cloud & AI technology
Fluent in Korean
우대사항
Experience in Multiple Industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
