회사명	로레알(L'Oreal)
포지션	[L'Oréal Korea] Luxe - CMO Team - Performance Manager
근무지	서울특별시 강남구 영동대로 517 (삼성동, 아셈타워 31층)
고용형태	정규직
경력	5년 이상

회사 소개

로레알 코리아는 전 세계 150개 이상의 시장에서 활동하는 세계 1위 뷰티 기업입니다. 이번 포지션은 럭스(Luxe) 디비전 CMO 팀 소속으로, 옴니채널 소비자 KPI 관리 및 리테일 성과 분석을 통해 마케팅 전략 수립에 기여하는 Performance Manager를 모집합니다.

주요 업무

Track activation performance and manage KPI frame on CRM, Media, Marketing ROI, and Retail activations
Conduct performance & ROI analyses of online and offline consumer activities to inform and influence the strategies of relevant functions
Consolidate & deliver Performance & Consumer KPIs for omni-channel reports and insights for all related functions at CMO, CGO, and BUs
Track key retail performance KPIs, including AUS and IPT (Average spending size), Customer service scores, and other door-level metrics, to inform sales strategies
Review the compiled regular sales reports from both offline and online channels; monitor traffic, customer service rate and satisfaction rates to analyze efficiency of retail and marketing investments
Analyze Beauty Advisor (BA) performance & productivity data to identify top priorities for offline service, sales performance, and BA coaching & engaging needs, then share insights with the Retail Education team
Assist CMO team projects related to consumer journey & touchpoints, digital performance, marketing efficiency, and retail service & productivity
Collaborate with CRM, Online Shopper Excellence, and Omni-service teams to define, monitor, and analyze omnichannel KPIs based on data-driven insights

자격요건

University graduate
4~8 years of experience (Senior specialist or manager level)
Experience in trade marketing, business intelligence, retail sales planning & strategy or a related role
Fluent in both Korean and English (Speaking & Written)
Strong analytical and problem-solving skills with an eye for details
Comprehensive understanding of omnichannel (offline & e-commerce) dynamics in the Korean market
Excellent communication skills and must be a team player
Proficient in Excel & PowerPoint